Al Masaood | Abu Dhabi | UAE

AL MASAOOD AUTOMOBILES

For over 40 years Al Masaood Automobiles has been an icon for the UAE’s automotive market, today being the sole distributor for Nissan, Infiniti and Renault in Abu Dhabi, Al Ain and the Western region.

Al Masaood Automobiles has a world class network of state-of-the art service centres and extensive spare outlets. The company’s Nissan Service Centre in Mussaffah is the largest service centre in the world catering to customers in Abu Dhabi.

 

Al Masaood’s name has become synonymous with the best customer service in Abu Dhabi. Al Masaood Automobiles’ Nissan was named the leading car brand amongst its competitors in customer satisfaction surveys in the automotive sector securing a first ranking four times in the last five years. 

 

Additionally, Infiniti car brand gained the highest score, ranking No. 1 car brand for customer satisfaction in the luxury automotive segment in the UAE in the inaugural J.D. Power 2018 U.A.E. Customer Service Index (CSI) Study. The survey results have further cemented Al Masaood’s status as a provider of world-class global mobility solutions and services.

 

Other accolades AMA has bagged worth noting are:

 

Best Sales Performance Award by Renault, 2017

Exemplary Performance in Sales and Customer Experience Award by Nissan FY17

Highest Sales Growth Across I/MEA Market by Infiniti FY17

Voice of the Customer Award by Renault 2018

Business Transformation Special Award by Renault, 2018


Al Masaood applies its Group’s adherence to superior service standards throughout its automotive division. It develops highly trained staff and makes continual investment in its showroom and service facilities which ensure both client satisfaction and long-term relationships.

Vision, Mission and Values

Our Vision

  • Embracing Heritage, Delivering Excellence and Innovation 

OUR MISSION

  • Connecting Employees and Customers on Our Journey into the Future of Mobility 

OUR VALUES

Integrity

We operate based on the highest standards of professional behavior and ethics. We are transparent, honest and ethical in all our interactions with employees, consumers, suppliers and the general public. We understand the connection between our behavior and company reputation.

Teamwork

Teamwork is the foundation of our success. We believe in the strength of teams as they make a bigger impact than solitary workers. This can also include people in other departments and with partners and colleagues who bring fresh perspective and insights to our work.

Innovation

We are inspired by new ideas, technology, processes and trends, proceeding into a bright future with confidence whilst embracing change. We are curious and commit to test and trial new methods until we achieve success.

Result Orientation

We agree on clear objectives that inspire our people. We prioritize work to achieve goals that are important. We evaluate progress towards set goals and objectives and we complete tasks and meet deadlines. We accept responsibility with a “can do” positive attitude.

Accountability

Our accountability is our reliability and personal responsibility. We value the ability of being able to honor our commitments. Accountability involves a process of seeing it, owning it, solving it, and doing it.

Quality, Health & Safety and Environmental Policy

Al Masaood Automobiles Company LLC is widely recognized as an icon in the UAE automotive market –bearing a reputable status and ‘Driven by Ambition’ for over 40 years. Today, this status is further strengthened with Al Masaood Automobiles being the main distributor for Nissan, Infiniti and Renault in Abu Dhabi.

Our Group has a world-class network of well-equipped service centers and extensive spare parts dealers. To help promote its commitment towards world-class facilities, the company has recently opened the Al Masaood Automobiles Nissan Service Centre, the largest Nissan service center in the world.

In applying Al Masaood Group’s adherence to superior service standards, we at Al Masaood Automobiles ensure both client satisfaction and long-term relationships through our highly trained staff and continuous investment in our showroom and service facilities.

Our Vision,Embracing Heritage, Delivering Excellence and Innovation’ will be fulfilled through our Mission of ‘Connecting Employees and Customers on Our Journey into the Future of Mobility.’

In fulfilling all our responsibilities, Al Masaood Automobiles Company LLC shall act as a role model in promoting a culture of excellence by the application of international standards like ISO 9001, ISO 14001 and ISO 45001. We hereby commit to:

  • Exceeding customer’s expectations and achieving business excellence.
  • Understanding the organization context and support its strategic directions.
  • Identifying the QHSE Risk and Opportunities.
  • Providing of qualified human resources, trainings and other necessary resources to manage QHSE management system.
  • Reducing incidents, preventing injuries and occupational illnesses and to continuously provide a safe place of work for all personnel working under our control.
  • Preventing pollution and reducing the impact of our operations and processes on the environment.
  • Complying with the legal obligations and statutory requirements of United Arab Emirates and other applicable international laws.
  • Defining individual QHSE roles and responsibilities of all levels within the company personnel.
  • Managing and controlling contractors/suppliers/external providers’ QHSE activities.
  • Providing framework for setting QHSE Objectives.
  • Promoting QHSE awareness to enable employees to contribute suggestions and continually improve the Integrated QHSE management system.
  • Reviewing this QHSE policy yearly to keep up with the latest developments.

OSH Policy

Al Masaood Automobiles Company LLC is widely recognized as an icon in the UAE automotive market – bearing a reputable status and ’Driven by Ambition’ for over 40 years. Today, this status is further strengthened with Al Masaood Automobiles being the main distributor for Nissan, Infiniti and Renault in Abu Dhabi.

Al Masaood Automobiles Company LLC is a company steered by a Performance Culture and is synonymous with world renowned vehicle brands. We strive to enhance shareholder profits and to become the employer of choice by maintaining a safe, healthy and sustainable working environment.

This purpose of this policy is to:

  • To comply with the requirements of OSHAD SF requirements
  • Set and maintain a framework that ensures Protection of the Occupational Safety and Health of our employees and safe operation of our offices
  • Outline a commitment that ensures compliance with relevant OSH legislation

Our objective:

  • To prevent work related injuries or illnesses
  • To prevent damage to property or equipment from our activities and services

We commit to:

  • Implement OSHAD SF standard requirements and comply with other relevant legislation.
  • Protect the health and safety of employees and provide a conducive workplace that satisfies best OSH standards
  • Work towards a reduction of incidents, prevention of injuries and occupational illnesses and enhance the health and well-being of employees.
  • Provide appropriate OHS resources to manage OSH issues.
  • Specify the roles and responsibilities of the entity towards its employees with respect to implementation of aspects related to OSH.
  • Implement activities without jeopardizing the OSH principles and by following federal and local legislation applicable in the emirate.
  • Identify hazards resulting from entity activities and set procedures and programs to control associated OHS Risks.
  • Develop OSH targets and objectives.
  • Take responsibility for contractor management.
  • Promote awareness to enable employees to contribute to protecting their health and safety at the workplace.
  • Monitor the implementation of the OSH policy objective and targets.
  • Ensure continual improvement in performance.
  • Conduct periodic review of OHSMS to keep up with the latest developments.

We will put this policy into practice by communicating it to all employees, contractors and other relevant stakeholders and we shall ensure that the OSH Policy is reviewed periodically.

Download Our Mobile App

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Phone

Contact Us

  • Abu Dhabi Branch

    Fatima Bint Mubarak Street

    P.O BOX 322

    Abu Dhabi, United Arab Emirates

    T +971 2 8883888

    E ama@masaood.com