Irfan Tansel, Chief Executive Officer (CEO) of Al Masaood Automobiles, has been named ‘CEO of the Year – Automotive Category’ during this year’s edition of the CEO Middle East Awards, an annual event that recognizes and rewards the most successful and innovative CEOs in the Middle East region, which was held yesterday (September 25, 2018) at Rixos Premium Dubai. The award was given in recognition of Tansel’s dynamic leadership and the key contributions that he has made to the country’s thriving and vibrant automotive segment.
According to the company’s senior executives, Tansel’s win is a reflection of his strong leadership skills--rallying Al Masaood's 1,000 employee strong workforce towards increased sales activity and high customer satisfaction ratings, especially for its aftersales service offerings.
Al Masaood CEO also spearheaded the implementation of the company's agile customer-centric strategy, under the theme, ‘Connecting Employees and Customers on Our Journey into the Future of Mobility,’ which focused on the creation of long-lasting partnerships with the customer that went beyond the purchase of their automobiles.
Irfan Tansel, CEO, Al Masaood Automobiles, said, “I am both honored and humbled with this recognition given to me by CEO Middle East, which serves as a key acknowledgement of the many programs, initiatives and best practices that we have implemented and adopted to help improve and enhance not only our operations but the automotive industry as a whole as well. I would like to thank this year’s panel of judges for affording me this distinct honor and hope that this will serve as an inspiration for our employees to continue with our thrust towards excellence in customer service.”
Winning the ‘CEO of the Year – Automotive Category’ is the latest achievement in the company’s growing line of awards and recognitions. Al Masaood Automobiles recently won the ‘Best Sales Performance’ award from Renault for achieving the highest sales growth in 2017, the ‘Exemplary Performance in Sales and Customer Experience in FY17’ from Nissan for increasing its market share and showcasing impressive standards in car care and customer service across the region, and ‘The Highest Growth Across I/MEA Market’ from INFINITI.
The company is also credited to have played a key role in helping INFINITI rank as the 1 car brand for customer satisfaction in the luxury automotive segment in the inaugural J.D. Power 2018 U.A.E. Customer Service Index (CSI) Study. Other awards that Al Masaood Automobiles has helped win over the last few years include the Nissan Global Award – Best Performance Award (2013); Nissan Middle East – Best Service Performance Award (2013); Nissan Middle East – Best Parts Performance Award (2013) and INFINITI – Fastest Growing Market in the Middle East Region (2013).
HE Masaood Ahmed Al Masaood, Chairman, Al Masaood LLC, “I would like to extend my sincere congratulations to Irfan for winning this prestigious award, which serves as a testament to his dynamic leadership--leading a 1,000-employee strong workforce towards increased sales activity and high customer satisfaction ratings, particularly for its aftersales service offerings. This award is a big win to all of us and I hope it inspires everyone to continue with our thrust towards excellence and keeping our customers' happy and satisfied. Rest assured that we will remain steadfast in our commitment to achieve more and deliver outstanding performance as we maintain Al Masaood’s reputation as a leading automotive company in the UAE and the region.”
The CEO Middle East Awards is an annual event that honors top CEOs that have delivered outstanding results, as well as those that have made a vital contribution to the vibrancy of business across the region. The event demonstrates the benchmark of success for senior executives in the Middle East and are eagerly anticipated by winners, sponsors, nominees and guests each year. Categories for this year's awards include Aviation CEO of the Year, Bank CEO of the Year, Female CEO of the Year, Energy CEO of the Year, Start-up CEO of the Year, Healthcare CEO of the Year, Industry CEO of the Year, Property CEO of the Year, Retail CEO of the Year, Hospitality CEO of the Year, Telecoms CEO of the Year, Visionary CEO of the Year and International CEO Achievement Award.