Al Masaood Automobiles, the exclusive dealer of Nissan in Abu Dhabi, Al Ain and the Western Region, adds a new accolade as the leading car brand in after-sales customer satisfaction in Abu Dhabi following an annual survey that was conducted among various Auto brands throughout the Middle East. The results were recently announced with Al Masaood Automobiles ranking first for the fifth time in six years after been given the prestigious title in 2014, 2016, 2017 and 2018.
Al Masaood Automobiles is an icon of the automotive industry in the UAE and has forged a fruitful reputation for its excellence in services and high rate of customer satisfaction over the years; identifying the value of investment in innovative after-sales service and building a strong team of trained staff and sales professionals to constantly provide the highest standards of service. Customers are surveyed every year through research and feedback questionnaires, with dealers rated based on booking appointment systems, prices, attitude of service advisors, facilities, availability of parts and quality of work. The award is a testament to the innovative strategies that the company has deployed to provide services that meet customers’ needs and smart hiring practices – ensuring the company continues to lead the race among other entities in achieving outstanding performances in all its global car brands.
Irfan Tansel, CEO, Al Masaood Automobiles, said: “We strongly believe in answering ever-changing needs of our customers and always providing them with solutions that makes their experience memorable. We aim to ensure they experience a simple service without any complications, whilst simultaneously offering an array of service packages and investing in innovative technologies and equipment that will enable us to service cars faster and more efficiently.
He continued: “The most important factor for success and future growth is customer satisfaction and Al Masaood Automobiles is committed to ensuring that we elevate customer experience excellence standards. Our results have not happened over night – but through the trust that we have established with customers across multiple business segments over many years.”
Al Masaood Automobiles has a wide network of service centres, parts sale and distribution facilities, and Al Masaood Service Centre is the largest Nissan centre worldwide. Through these high-level centres, the company provides all types of vehicle maintenance and repair services including preventative maintenance, mechanical and electrical breakdown, AC repair, suspension, car paint and painting, and more to provide one stop shop for all customer needs in one place.